The company has been successfully using Encore since 1999. We feel as a company we have had many benefits from installing this program. We use Encore as a complete business tool from stock control and batch traceability on products, through to profit and loss accounts. As a medical supply company to NHS Hospitals within Scotland and the North East of England stock control and batch traceability on products is key. We find Encore to be advantageous when carrying out this function. The reports and management menus are also useful when analysing data. We have a maintenance contract with Anagram Systems and your team are just a telephone call away when you have a query or problem. The technicians are very helpful and easy to understand.
I am very happy to recommend Anagram Encore software. This department has used Encore software since February 2001 and we do not have any plans to change! We find it easy to learn and to use – much more so than our previous (and very much more expensive) stock control and ERP system from another supplier. Our particular need is for a system that is effectively handles our manufacturing requirements and provides full product and batch traceabilty. Encore meets that need very well. We found that when researching systems that many claimed full batch traceabilty when in reality they only meant serial number traceabilty. Following a recall of raw material (thankfully a relatively rare event) we can see if we have purchased the raw material, identify the products and batches that we have made from the recalled material and identify our customers that have received those products and batches. Encore enables us to do this quickly and easily which means that within a few minutes of receiving a recall we can be contacting our customer with vital information. I would also like to mention the excellent support that we get who have always been very helpful and knowledgeable and very patient! The first computer system that this department ever used was an Anagram system which ran on a Commodore Pet computer with proper floppy disks, back in the mid 80s. Thank you for still being there.