Retailers benefit from Chinese tourists who spend an average of £2,174 each per visit on high value luxury goods*

UnionPay Logo09 March 2017 – Anagram Systems (Anagram), a leading developer of business management software for retailers today announces a partnership with Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology services. The agreement will enable retailers to accept payments using UnionPay, helping them engage with the increasing number of high-spending Chinese tourists who are visiting the UK.

Anagram will be integrating Global Payments’ solutions with Encore, the software developer’s business management system for SMB retailers. Integration will enable retailers to process payments made by Chinese customers using Encore’s Electronic Point of Sale (EPoS) functionality. Global Payments’ solutions can also be used to accept Visa and Mastercard transactions in addition to UnionPay.

The agreement is part of Anagram’s ongoing strategy to support independent retailers in the UK, equipping them with the technology they need to access new and growing markets.

Flight bookings from China to the UK are up 88% on 2016 for this year’s Chinese New Year holiday period, according to market research firm ForwardKeys. Visit Britain estimates that Chinese shoppers spend an average of £2,174 each during their stay – about three and half times the average of other visitors. Shopping is a high priority for many Chinese tourists as branded luxury goods in the UK can be up to 30 percent cheaper than in China, due to its high tax on high end purchases.

Commenting on the partnership, Andrew Morgan, Managing Director Anagram Systems said, “The recent fall in the value of the pound against the Yuan has made it much more affordable for Chinese tourists to visit Britain. This, combined with the easing of the visa system and an increase in the number of direct flights between the UK and China has made Britain a highly popular shopping destination for wealthy travellers who are keen to buy British goods.”

“Our retail customers – particularly those who sell luxury items such as watches, jewellery, handbags and designer clothing – have reported an upsurge in the amount of sales to Chinese customers. By enabling retailers to process UnionPay card payments, we’re helping them develop and service a new and potentially highly valuable customer-base.”

“Anagram Systems support a multitude of sectors, offering a wide range of point of sale choices supporting client requirements,” said Douglas Adams, Semi Integrated UK Sales Manager, Global Payments:  “We have chosen to partner with Anagram Systems based on the management’s extensive market knowledge and customer friendly approach to doing business with them.”

Anagram Systems is a market leading developer of accounting, inventory control and Enterprise Resource Planning (ERP) software for small and medium size businesses. The company has more than 35 years’ experience of developing fully integrated front and back office management systems for SMEs in the UK and USA. Anagram supports more than 2,000 companies worldwide.


Let us show you how Encore can help your business grow…Save time with Anagram Systems

As a business grows, it’s all too easy for administration to take over, leaving you and your team with little time to focus on customers and growing sales.

Encore has been designed to simplify every aspect of administration by centralising all information in a single place, eliminating the need for multiple software systems and spreadsheets.

Encore’s sales and marketing functionality provides you with everything you need to support your business development activities.

Already used by many of the UK’s leading jewellery businesses, Encore is designed to help you sharpen your competitive edge.

Join us online at 3 PM on Thursday 2nd March to see a demonstration of Encore – we’re confident you’ll be impressed.

Key features

  • Advanced stock control
  • Manufacturing & repairs
  • Appraisals
  • Purchasing
  • Sales order processing
  • Point of sale
  • Web sales
  • Financial management & reporting

Key benefits

  • Competitively priced
  • Delivers a rapid return on investment
  • Eliminates the need for multiple systems and spreadsheets
  • Improves the accuracy of product, sales & customer information
  • Improves team collaboration
  • Ongoing training and support program
  • Ideal for ‘brick and mortar’ and online businesses
  • Used by more than 2,000 UK businesses

We don’t know of any other business management systems for jewellery business that includes so much functionality for such a competitive price!

To register for the webinar, please complete the form below. We’ll be in touch to confirm registration and to provide you with access details for the video conference.


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Omnichannel marketing

Integrating online and offline sales channels is key to growing sales and improving customer satisfaction levels

Anagram Systems, a leading developer of business management software has advised that in order to compete effectively against larger businesses, small and medium sized retailers need to adopt an omnichannel strategy which unites online and offline sales.

As increasing numbers of people combine online research for products and services with calls and visits to a shop or branch, an omnichannel approach ensures that customers can make decisions and purchases via the retail channel that is most convenient for them.

Andrew Morgan, Managing Director, Anagram Systems comments: “In the last two years, we’ve seen a leap in the number of retailers which are adopting an omnichannel approach and are growing sales and customer satisfaction levels as a direct result.”

“Businesses which cater for the fact that people now shop in different ways, moving between online and offline retail channels before making a decision, are providing the gold-standard shopping experience that consumers and business buyers now expect as standard and take for granted.”

Recent research* has revealed that eight out of ten consumers now user a computer, smartphone, tablet or in-store technology such as a searchable electronic catalogue while shopping and researching products and services ahead of a purchase.

Business with plans to adopt an omnichannel strategy must therefore think carefully about their existing IT infrastructure and the technology required to engage with customers who access different channels using a range devices including desktop PCs, laptops, smartphones and tablets.

Until recently business owners considering the adoption of an omnichannel strategy faced a number of obstacles. These included investment in website shopping cart functionality, front-end and back-end systems required to capture sales and customer information, and crucially, enabling personnel in different departments work more closely together.

Recent advancements in technology and the accessibility of sites such as eBay and Amazon, however, have made it easier and more affordable for small retailers to implement the systems that underpin a successful omnichannel strategy.

Business management applications like Encore from Anagram Systems centralise all business data within a single system, helping improve the flow of accurate, up to date customer data between different users. This is key to minimising the mistakes that are common in businesses which use multiple software systems and ensuring all orders and customers enquiries are recorded and managed accurately and quickly.

Encore also provides real-time integration with a businesses’ website, enabling business users to manage sales, stock and customer information. Centralising this information within a single system is key to providing joined up customer services; an essential pre-requisite of every successful omnichannel strategy deployment.

Morgan concludes: “The good news for small retailers is that they are often more agile than their larger competitors and can make changes to internal processes and introduce new technology in a short space of time.”

“This agility combined with more affordable business management systems like Encore means small businesses are able to implement an omnichannel strategy very quickly. As a result they are able to grow their market share and compete against much larger business.”

Anagram Systems is a market-leading Enterprise Resource Planning (ERP) software provider with more than 30 years’ experience of developing integrated front and back office systems for SMEs in the UK and USA. The company supports more than 2,000 companies worldwide.

*Mastercard Insights: The Omnishopper has arrived, 2015

Encore Connect to improve the productivity of sales staff via browser based access to centrally held customer and stock information

Sales per customer

Encore Connect – sales per customer

31 May 2016 – Anagram Systems (Anagram) today announced the launch of Encore Connect (Connect), a software application that enables field based sales staff to access and update customer, prospect and product information via internet enabled smartphones and tablets. Connect has been designed to shorten the sales-cycle by reducing manual administration, freeing up users to focus on generating business.

Connect is a modular extension to Encore, Anagram’s fully integrated business management System for SMEs that combines inventory management with financials, sales order processing and Customer Relationship Management (CRM). Connect users can access Encore via any browser based device with internet connectivity.

Connect has been designed to improve the productivity and efficiency of field-based sales personnel, enabling them to manage customer information, capture sales orders, create quotations, schedule activities and manage their diaries using from wherever they are working.

Users have access to the same searchable product catalogues that are held within their company’s central Encore deployment, enabling them to provide customers with images, prices and other product information during face-to-face meetings. Product information can be added to quotes and sales orders at the click of a button, reducing the need for manual data entry.

Stock level allocation information is updated following order capture and sign-off. Real time access to inventory information reduces the likelihood of a salesperson accidentally taking orders that cannot be fulfilled. The application also eliminates the inaccuracies that are associated with paper based record keeping and sales order processing.

Andrew Morgan, Managing Director, Anagram Systems comments: “We are delighted to announce the launch of Encore Connect. We have focused on creating an application that automates time consuming sales processes, enabling staff to manage information held in Encore as easily as if they were working in the office. Reduced administration time means sales staff can spend more time talking to customers’ and identifying opportunities for generating revenue.”

“Remote users have access to exactly the same sales environment used by their office based colleagues. This improves the flow of accurate, up to date data between field and office based staff which is key to effective communication and providing joined-up customer service.”

Easy access to customer records and order histories also eliminates the need for sales staff to take hard-copy files and sales brochures to appointments. The ability to capture sales and quotations on the move means sales staff only need to enter information once in order to update Encore. Remote access also reduces the amount of time sales staff need spend in the office completing administrative tasks.

Morgan concludes: “The release of Encore Connect is a significant milestone in our ongoing development programme and we look forward to rolling the solution out to existing and new customers. We are very confident that the solution will help our customers streamline their efficiencies and improve the performance of their sales teams.”

Anagram Systems is a market-leading Enterprise Resource Planning (ERP) software provider with more than 30 years’ experience of developing integrated front and back office business management systems for SMEs in the UK and USA. The company supports more than 2,000 companies worldwide.

ERP Software for manufacturers

ERP Software for manufacturers

17 November 2015 – Business management software provider, Anagram Systems (Anagram), is advising UK manufacturing firms that investing in systems that streamline production planning, simplify supply chain management and improve customer relationship management is key to sustaining and growing output growth levels.

Anagram’s advice follows the publication of the latest Markit / CIPS UK Purchasing Manager’s Index report, an indicator of the economic health of the manufacturing sector. The report suggests that UK manufacturing output grew faster during October 2015 than at any time in the past 16 months.

Andrew Morgan, Managing Director, Anagram Systems comments: “UK manufacturers have faced tough times and it’s encouraging to see the recent acceleration in output and new order growth. However, in order to maintain momentum, businesses need to think carefully about key business management processes and take steps to ensure they are working as efficiently and productively as possible. For many businesses, dedicated ERP software for manufacturers is the way forward.”

“Many manufacturing companies use a range of standalone software systems alongside spreadsheets to manage different areas of their business. Unless these systems are integrated and enable the flow of accurate, up to date information between different departments, there is a very real risk of misinformation slowing down planning, production and order delivery.”

“The alternative is to adopt Enterprise Resource Planning (ERP) systems such as Encore from Anagram which consolidate works order processing, bill of materials and component inventory management alongside accounting, sales and customer services- all within a single system.”

Encore is a fully integrated ERP system designed for small and medium size manufacturing businesses, designed to simplify front and back office management. The solution is also designed to improve visibility across every aspect of a company’s operations, providing the business intelligence required to support management decision making and strategic development.

Encore’s CRM functionality enables businesses to plan and manage their marketing activities and maintain an audit-trail of all customer and prospect touch-points resulting from eshot, social media and telesales campaigning. As a result business managers are equipped with intelligence that reveals which customers are responding to marketing communications and the activities are providing the most and least return on investment.

Morgan concludes: “Encore ERP software for manufacturers helps businesses support their existing customer base and manage new business prospects. If the recent increase in manufacturing output continues, businesses will need to fulfil the needs of new clients with those of their existing customers without compromising on product quality or service levels. Adopting an ERP solution is key to helping businesses achieve this goal.”

Anagram Systems is a market-leading Enterprise Resource Planning (ERP) software provider with more than 30 years’ experience of developing integrated front and back office systems for SMEs in the UK and USA. The company supports more than 2,000 companies worldwide.

Yacht 3


The latest edition of Anagram Systems’ newsletter is now available – click here to read it. This edition includes exciting news about Encore’s new module for field based sales staff, training updates, details of new starters at Anagram Systems and much more.

ERP software key to improving productivity and profitability  

02 June 2015 – As a business grows, managing information, processes and operations inevitably becomes more complex. Companies often address the issue by investing in different software systems to remedy specific pain-points. Although these can initially be helpful in terms of improving performance, a lack of integration between them means it can be difficult for different departments to share data.

To support longer-term management efficiencies and strategic plans for growth, ERP software is the preferred option for increasing numbers of small businesses. ERP software solutions consolidate all business information in a single system, enabling staff to share information and collaborate effectively.

Andrew Morgan, Managing Director, Anagram Systems, offers five tips to help company directors detect the signs that indicate it’s time to upgrade existing business management software.

  1. Your existing systems don’t talk to each other

Many businesses rely on multiple software systems to manage different areas of operations. Unless these are properly integrated, it can be difficult for departments to share information. ‘Data silos’ – separate repositories of information held by different departments – are commonplace in growing businesses that use multiple systems.

Investing in ERP software is key to improving data accuracy as it brings together the front and back offices, integrating financial reporting, inventory management, product planning and sales order processing with all other areas of business operations. With all business information housed in a single software system, your teams can access and share data easily.

  1. Financial management is becoming more complicated

As a business grows, the number of individual transactions can grow substantially and with this the challenge of ensuring they are accurately recorded. Effective accounting and reporting is only possible if your financial management team have complete visibility of all incomings and outgoings and are not reliant on other teams to provide this information. ERP systems enable accounts teams to gather every strand of information they need to maintain accurate financial records for the whole company.

  1. Sales and customer services are suffering

In a business’ early years, when the volume of sales may be relatively modest, stock control is likely to be easily manageable. As sales grow, however, keeping track of products and parts becomes more of a challenge. Sales staff need to know exactly what is available in order to fulfil orders and manage customers’ expectations. A delayed or unfulfilled order can all too easily damage customer relations and a business’ hard-won reputation.

ERP software enables sales staff to view stock levels before making promises to customers. Warehouse and purchasing staff have complete visibility of what products and components are required and when. Effective resource planning helps everyone in a company work together to meet customer demand.

  1. It’s difficult to analyse information about your business

Effective business intelligence is all about analysing information to make informed decisions but if you can’t gather data in the first place, you and your senior team members will remain in the dark. ERP systems consolidate and centralise all business information within a single repository, enabling staff to view information relating to every area of a business, quickly and simply.

  1. Lack of mobile access to software

These days, it’s key that your teams can access the software they need to manage and drive your business from wherever they are working. This is especially the case for sales staff who need to be able to access and update prospect and account information when they on the move. Look for software that is accessible via a range of devices – including smartphones and tablets – from wherever internet access is available.

It’s also worth considering cloud based systems. Software as a Service (SaaS) suits many businesses, especially those with dispersed teams working at different sites, or personnel who work from home and need to access information remotely. This model can also help reduce hardware costs and free up your IT staff to work on other projects.

Morgan concludes: “ERP software enables different departments to work closely together and provides management teams with complete visibility of their business and its operations. As a result company are directors are equipped with the information they need to support their strategic decision making. ERP Software is key to driving productivity and profitability.”


Notes to Editors

About Anagram Systems

Anagram Systems is a global company, with its main office in the UK and resellers and customers across the world. The company provides Encore, an integrated stock control and accounting system designed for retail, manufacturing, wholesale and distribution companies within a variety of industries.

Encore includes an all-encompassing and easy to use work-flow engine alongside extensive features. These seamlessly integrate every aspect of a business’ operations within a single repository.

Industry-specific versions are available for companies in the following sectors:

  • Jewellery manufacturers, wholesalers and retailers
  • Antique dealers and distributors
  • Builders, plumbers and timber merchants
  • Marine chandlers and boatyards
  • Chemical manufacturers
  • Scientific and electronic manufacturers
  • Medical manufacturers

Encore is a modular system which is available in three standard versions, each of which are fully customisable. Anagram provides support via its dedicated UK based helpdesk.

The system is designed for the Microsoft Windows environment and is available on premise and as a fully managed service via the cloud.

For all press enquiries, please contact Nick Hardy at Anagram Systems:



Tel: 01403 259551 / 07949 891688

Twitter: @AnagramSystems

5 May 2015 – Anagram Systems (Anagram), a leading developer of business management software for jewellery manufacturers, retailers and wholesalers is exhibiting at JCK Las Vegas. The event – the jewellery industry’s premier trade show – takes place from May 29th to June 1st 2015 at the Mandalay Bay Resort and Casino in Las Vegas. Continue Reading…

New Customer Training Available

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We are pleased to announce we are hosting further customer training for Encore.

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Important Changes from HMRC

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As of 1 April 2015 the HMRC are implementing a major change to the treatment of VAT for invoices that have settlement discount on them. This will affect anyone offering settlement discount to customers or receiving settlement discount from suppliers.

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