The software was easily installed on our server with real time operation across our network of branches.   It’s a great time saver for customer enquiries and the drill down to information is very quick and detailed.  We worked with Anagram Systems on some specific custom items we required and these were completed quickly and effectively and the level of support we have had has been excellent.

We have been using Encore since 2009 and it was our first computer based system.  We reviewed three products but chose Encore due to its uncomplicated interface and wealth of features. The most important factor was value for money which we still feel Encore delivers to this day. The timber tally feature of the software is particularly important to our business and required some unique capabilities, which Anagram willingly re-wrote, to fit in with our needs. As our business has grown, so has our understanding and use of Encore - it's been a powerful tool for our business. Our relationship with the team at Anagram is first class - they're friendly, approachable and always have time to help solve our problems. The quality of the backup support team is A1 and I find this as important as system reliability. I would recommend Anagram Systems and Encore to any timber merchant considering new trading software.