We discovered Anagram almost 30 years ago in the pre- windows era. It must be admitted that the major attraction at that time was the 16 digits Stock Reference Number, when the majority of other software was only offering 8. However time has proved that it was a very good move on our part. Since we started to use Anagram we have seen the software progress out of all recognition. Initially with the introduction of Encore using Windows and then continuing to develop over the years with additional features or amendments and improvements to existing facilities. We find the fully integrated system to be of great benefit. Indigo is a small operation and Encore allows a 'non specialist' to handle the accounts without the need for a full time qualified bookkeeper. It is simplicity to raise a Sales Order, progress through to a Despatch Note, then confirm despatch and finally raise the Invoice, knowing that the Customer Account, Stock Record and Nominals including the VAT have been brought up to date at the same time. This gives tremendous benefits to Credit Control and controlling stock levels. Last month we experienced a VAT audit by Customs & Excise. The officer concerned had not previously seen accounts handled through Encore but on leaving made a point of stating how easy he had been able to follow through of the each entry that he wished to review. Encore is flexible and user friendly, allowing you to adapt to very specific and individual requirements. We operate Sterling, Euro, US Dollar and Hong Kong Dollar accounts without problem. We have in the past used the multi company feature. We now consider ourselves to be experienced Encore users and contact with support is minimal, but when we have experienced problems your backup and help is always appreciated.