Our online training courses are designed to provide Encore users with expert guidance about specific features and functions and quickly and easily as possible.
The courses are provided by our senior consultants via webinars which can very easily be accessed from wherever a user is working. Each course lasts between one and two hours, meaning users can improve their working knowledge of Encore in a short space of time, with minimal disruption to their working day.
We will be holding the courses throughout the year, however, if you would like to book a specific time and date for any of the training modules listed below, please contact us.
Getting started with Encore
Getting Started with Encore provides new uses with an initial introduction to the systems and its key features, including accounting, stock control and reporting. This module is designed to be easily accessible to people who may be new to business management and record keeping. We will demonstrate the key features that are used every day for recording and managing transactions.
Products & stock control basics
Our stock control training module introduces Encore’s key inventory management functionality, providing users with best practice guidance and ideas about using the system to its full potential. This course will equip users with a working knowledge of Encore’s powerful stock management functionality, enabling them to use the system confidently and effectively.
Managing product price-lists
Many businesses need to change product prices on a regular basis. Keeping track of changes is key to ensuring your customers know that the quotes they receive match their final order. In this course, we demonstrate how to set up, manage and edit price-lists quickly and simply.
Managing customer accounts
Encore includes powerful customer account management functionality which enables staff need to manage customer records and maintain detailed records of all transactions and conversations. This courses provides users with practical advice about using Encore’s account management functionality to help boost customer service levels and grow sales.
Sales order processing
Encore is designed to help automate and streamline sales order processing, saving users hours of time. This courses explains how to use Encore to manage sales orders quickly, accurately and efficiently. We will also show you how to covert quotations to sales orders and produce reports.
Creating & managing quotations
Providing prospects and customers with accurate quotations following meeting and sales calls is a must for every business. This course – developed for sales and administration staff who are involved in the sales cycle – explains Encore’s quotation functionality including reporting.
Encore and cash sales
Encore includes powerful accounting functionality designed to help businesses maintain accurate financial records as easily is possible. This course provides practical tips on how to use the system’s cash sales functionality.
Managing the approval process
This sister-course to our stock control training module, provides users with the skills they need to use Encore’s approvals functionality confidently and fluently. Designed for new and intermediate level Encore users, this course provides a general introduction to setting up and management product approvals.
Managing supplier accounts
This course demonstrates how to use Encore’s supplier account functionality and purchase ledger in order to record and manage expenditure – key to effective cash-flow management. Users will be equipped with the skills they needs to use the confidently and effectively.
Purchase order processing
Encore includes purchase ledger management functionality designed to help businesses manage and control all purchases. This course explains how to use the system to manage your purchase ledger quickly and effectively.
Purchasing second-hand items
Encore includes functionality that enables businesses which buy and sell second-hand items to use VAT margin scheme. This course explains HMRC’s requirements and provides practical advice about managing transactions related to buying and selling second-hand items. This course is suitable to business owners, accountants and bookkeepers.
Stock control and automated purchase orders
Encore includes functionality that automatically raises purchase orders when stock level or particular products or components fall to a pre-defined level. This helps reduce the complexities of managing the supply chain and the risk of selling items that are unavailable. This course explains how to use this functionality to automate processes and ensure that products are never out of stock.
Managing the nominal ledger
Encore includes powerful accounting functionality designed to help businesses maintain accurate financial records as easily is possible. This course provides practical tips on setting up and managing the system’s nominal ledger.
Managing the cash-book
Encore includes powerful accounting functionality designed to help businesses maintain accurate financial records as easily is possible. This course provides practical tips on setting up and managing the system’s cash-book to record all debits and credits.
Encore includes powerful accounting functionality designed to help businesses maintain accurate financial records as easily is possible. This course provides practical tips on setting up and managing Encore journals.
Assemblies and bill of materials
Our assemblies and bill of materials course explains how to use Encore to reduce the complexities faced by manufacturing companies in terms of managing and controlling product component parts, from their arrival through to final assembly. This course is a must for manufacturers and their teams – especially if a business is growing and assembly management is becoming more complicated.
Works order processing
Encore enables users to convert sales to product orders quickly and simply, helping reduce the complexity of manging components and every aspect of production and delivery. This courses explains the steps involved in setting up and works orders easily and accurately.
Miscellaneous stock movements
Managing miscellaneous stock movement can be a headache for the unprepared, however, Encore includes functionality for managing these easily quickly and easily. This course equips users with the practical skills they needs to deal with miscellaneous stock movements as soon as they occur and ensure minimal disruption to business.
Improving business intelligence is key to effective planning and strategy development. Encore includes powerful reporting functionality that enables users to collate and analyse information about the business. This course explains how to use Encore to create standard and customised reports and is ideal for senior managers and their teams.
Managing analysis tables
Encore’s analysis tables are designed to help users gather the information they need to for business intelligence. This course explains how to use and manipulate Encore’s analysis tables in order to extract the data that is fundamental to strategic development and decision making.
Creating sales opportunities
Every business needs to maintain accurate records of sales opportunities in order to meet and manage customer requirements. Sales staff and their managers need to create sales pipelines that are key to cash-flow forecasting and performance analysis. This course demonstrates how to use Encore’s sales opportunity management functionality.
Creating and using marketing lists
Encore enables users to create and manage the marketing lists that are essential for new business and cross-sale campaigning. This course explains how to create lists based on specific criteria, send out communications via Encore and analyse the results. This course is key for all sales and marketing staff who are involved in lead generation and remarketing to existing customers.
Encore Connect is a new application which provides mobile sales representatives with access to key customer, account and product information via laptops, smartphones and tablets. We will demonstrate how use the application to access customer account and product information, create quotations and capture sales orders from wherever a user is working.