Encore Connect to improve the productivity of sales staff via browser based access to centrally held customer and stock information
31 May 2016 – Anagram Systems (Anagram) today announced the launch of Encore Connect (Connect), a software application that enables field based sales staff to access and update customer, prospect and product information via internet enabled smartphones and tablets. Connect has been designed to shorten the sales-cycle by reducing manual administration, freeing up users to focus on generating business.
Connect is a modular extension to Encore, Anagram’s fully integrated business management System for SMEs that combines inventory management with financials, sales order processing and Customer Relationship Management (CRM). Connect users can access Encore via any browser based device with internet connectivity.
Connect has been designed to improve the productivity and efficiency of field-based sales personnel, enabling them to manage customer information, capture sales orders, create quotations, schedule activities and manage their diaries using from wherever they are working.
Users have access to the same searchable product catalogues that are held within their company’s central Encore deployment, enabling them to provide customers with images, prices and other product information during face-to-face meetings. Product information can be added to quotes and sales orders at the click of a button, reducing the need for manual data entry.
Stock level allocation information is updated following order capture and sign-off. Real time access to inventory information reduces the likelihood of a salesperson accidentally taking orders that cannot be fulfilled. The application also eliminates the inaccuracies that are associated with paper based record keeping and sales order processing.
Andrew Morgan, Managing Director, Anagram Systems comments: “We are delighted to announce the launch of Encore Connect. We have focused on creating an application that automates time consuming sales processes, enabling staff to manage information held in Encore as easily as if they were working in the office. Reduced administration time means sales staff can spend more time talking to customers’ and identifying opportunities for generating revenue.”
“Remote users have access to exactly the same sales environment used by their office based colleagues. This improves the flow of accurate, up to date data between field and office based staff which is key to effective communication and providing joined-up customer service.”
Easy access to customer records and order histories also eliminates the need for sales staff to take hard-copy files and sales brochures to appointments. The ability to capture sales and quotations on the move means sales staff only need to enter information once in order to update Encore. Remote access also reduces the amount of time sales staff need spend in the office completing administrative tasks.
Morgan concludes: “The release of Encore Connect is a significant milestone in our ongoing development programme and we look forward to rolling the solution out to existing and new customers. We are very confident that the solution will help our customers streamline their efficiencies and improve the performance of their sales teams.”
Anagram Systems is a market-leading Enterprise Resource Planning (ERP) software provider with more than 30 years’ experience of developing integrated front and back office business management systems for SMEs in the UK and USA. The company supports more than 2,000 companies worldwide.