Comprehensive Customer Detail Management
Encore makes it easy for you and your teams to capture and maintain customer information. The system’s powerful search functionality enables users to find customer records instantly.
- Capture customer details quickly and easily
- Find customers instantly
- Complete transaction histories
- Complete customer contact history
- Calendar alerts, reminders and appointments etc.
- Customer segmentation and profiling
Encore includes comprehensive boat management functionality designed specifically for marine and chandlery businesses.
- Engine type
- Serial numbers
- Key numbers
- Berth location
- Ownership history
- Job history
Maintaining an accurate inventory is key to efficient supply-chain management and Encore includes advanced functionality designed to simplify every aspect of stock control.
- Look up product details and availability instantly
- Item details available instantly, including:
- Stock on hand
- Stock receipts, sales and transfers
- Stock costs and selling prices
- Stock by location or branch
- Delivery receipts
- Manage product categories
- Product traceability from initial purchase to customer sale
- Barcoding and ticket printing
- Perpetual and annual stock taking
- Stock valuation
- 35 character item reference numbering
- Unlimited item descriptions and pictures
- Configurable item module with user definable fields available
The ability to record and maintain information about customer orders and is important for every marine and chandlery business. Encore makes it easy to manage this key area of operations.
- Retail point of sale functionality including:
- Chip and PIN
- Cash, card and ‘on account’ customer transactions
- Email receipts and invoices
- Process trade-ins, special orders and returns
- Multiple search options to find item information instantly
- Sales Order Processing for back office sales
- Invoicing and customisable receipts
- Web sales – Encore integrates with a wide range of shopping cart platforms including Magento (our recommended option).
Accurate job costing is essential to making sure each job is managed as efficiently as possible. Encore enables users to maintain an accurate record of expenses and time spent on each job.
- Jobs and sub-jobs
- Engineers’ reports
- Stock control on jobs
- Invoicing on jobs
- Purchases for a job
- Profitability per job
Encore enables marine and chandlery to manage their purchasing processes simply and efficiently, helping ensure a business has the components and parts it needs to meet production deadlines.
- Formalises purchasing of all components and items
- Seasonal ordering – different product groups can be ordered during different seasons throughout the year, ensuring that deadlines are met and the correct products are ordered
- Back to back ordering and special purchases
- Automatic purchase order function makes buying suggestions based on demand history
- Matches supplier invoices to purchase orders for accurate cost management
- Record and track inter-branch transfers
- Support best practise stock management via simple booking in process
Encore’s marketing functionality enables users to create and track the targeted marketing campaigns that are essential for growing new business and securing repeat orders from existing customers.
- Customer profiling enables detailed analysis of purchase preferences, transaction values and buying frequency
- Enables detailed customer segmentation
- Create email marketing lists, manage campaigns and calculate ROI
- Customer communication response analysis
- Manage email broadcasts and newsletters
- Integrates with MailChimp and Dotmailer
Encore is designed to help senior personnel improve business productivity and profitability. The system includes functionality that provides managers with company-wide visibility across operations.
- Measure business performance against your own KPIs
- View up to the second sales and stock information in real time
- Set targets and budgets for monitoring performance
- Comprehensive reporting
- Identify key customers and anticipate buying patterns
Accurate financial management is essential for every business and Encore includes the comprehensive functionality that is key to efficient accounting and reporting.
- Manage nominal, sales and purchase ledgers
- Comprehensive bookkeeping
- VAT with online submission of reports to HMRC
- Full monthly, quarterly and end of year accounts
- Bank reconciliation across multiple bank accounts
- Cash flow management
- Consolidate multiple companies via Excel function links
- Financial dashboard equipped with email alerts
- Detailed financial reporting
From reducing in-house hardware maintenance costs to enabling users to access Encore from wherever they are working, cloud computing provides numerous business benefits. We can provide Encore in the cloud or as an ‘on-premise’ installation depending on a business’ needs.
- Encore is available for ‘on premise’ installation and as a managed service in the cloud.
- The systems can be on a wide variety of different devices, including laptops, smartphones and tablets (subject to network configuration)
- We are partnered with the industry’s leading hardware providers and can supply you with barcode scanners, printers and other peripherals.