Encore Software Privacy Policy
Please read this Privacy Policy carefully as it describes our collection, use, disclosure, retention and
protection of your personal information. This notice applies to any website, application or service
which references this Privacy Policy. Where you provide us with your personal information in any of
the ways described in below, you agree that we may collect, store and use it: in order to perform our
contractual obligations to you; based on our legitimate interests for processing that is for internal
administrative purposes, data analytics and benchmarking, direct marketing, maintaining automated
back-up systems; for the detection or prevention of crime; or based on your consent, which you may
withdraw at any time, as described in this Privacy Policy.
Who we are
This Privacy Policy applies to all products, applications and services offered by Encore Software Ltd,
registration number 12726315, registered office address Afon House, Worthing Road Horsham West
Sussex RH12 1TL.
How we collect information
To the extent permissible under applicable law, we collect information about you and any other party
whose details you provide to us when you:
• register to use our websites, applications or services (including free trials); this may include your name
(including business name), address, email address and telephone number. We may also ask you to
provide additional information about your business and your preferences;
• place an order using our websites, applications or services; this may include your name (including
business name), address, contact (including telephone number and email address) and payment
details;
• complete online forms (including call back requests), take part in surveys, post on our message boards,
post any blogs, enter any competitions or prize draws, download information such as white papers or
other publications or participate in any other interactive areas that appear on our website or within
our application or service;
• interact with us using social media;
• provide your contact details to us when registering to use or accessing any websites, applications or
services we make available or when you update those details; and
• contact us offline, for example by telephone, fax, SMS, email or post.
We will also collect your information where you only partially complete and/or abandon any
information inputted into our website and/or other online forms and may use this information to
contact you to remind you to complete any outstanding information and/or for marketing purposes.
We also may collect information from your devices (including mobile devices) and applications you or
your users use to access and use any of our websites, applications or services (for example, we may
collect the device identification number and type, location information and connection information
such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP
address, your browsing history and your web log information) and we will ask for your permission
before we do so. We may do this using cookies or similar technologies, as described below.
We may enhance personal information we collect from you with information we obtain from third
parties that are entitled to share that information; for example, information from credit agencies,
search information providers or public sources (e.g. for customer due diligence purposes), but in each
case as permitted by applicable laws.
If you provide us with personal information about someone else, you are responsible for ensuring that
you comply with any obligation and consent obligations under applicable data protection laws in
relation to such disclosure. In so far as required by applicable data protection laws, you must ensurethat you have provided the required notices and have obtained the individual’s explicit consent to
provide us with the information and that you explain to them how we collect, use, disclose and retain
their personal information or direct them to read our Privacy Policy.
How we use your information
To the extent permissible under applicable law, we use your information to:
• provide any information and services that you have requested or any applications or services that you
have ordered;
• compare information for accuracy and to verify it with appropriate third parties;
• provide, maintain, protect and improve any applications, products, services and information that you
have requested from us;
• manage and administer your use of applications, products and services you have asked us to provide;
• manage our relationship with you (for example, customer services and support activities);
• monitor, measure, improve and protect our content, website, applications and services in order to
provide an enhanced, personal, user experience for you;
• undertake internal testing of our website, applications, systems and services to test and improve their
security, provision and performance, in which case, we would anonymise any information used for
such purposes, and ensure is it only displayed at aggregated levels which will not be linked back to
you or any living individual;
• provide you with any information that we are required to send you to comply with our regulatory or
legal obligations;
• detect, prevent, investigate or remediate, crime, illegal or prohibited activities or to otherwise protect
our legal rights including liaison with regulators and law enforcement agencies for these purposes;
• contact you to see if you would like to take part in our customer research, for example, feedback on
your use of our applications, products and services;
• to monitor, carry out statistical analysis and benchmarking, provided that in such circumstances it is
on an aggregated basis which will not be linked back to you or any living individual;
• deliver targeted advertising, marketing including in-product messaging or information to you which
may be useful to you, based on your use of our applications and services;
• deliver joint content and services with third parties with whom you have a separate relationship for
example, social media providers;
• provide you with location- based services for example, advertising and other personalised content,
where we collect geo-location data.
To the extent permitted by applicable law, we may retain information about you after the closure of
your Anagram. This information will be held and used for as long as permitted for legal, regulatory,
fraud prevention and legitimate business purposes.
Our website, applications including mobile applications and services may contain technology that
enables us to:
• check specific information from your device or systems directly relevant to your use of the websites,
applications or services against our records to make sure the websites, applications or services are
being used in accordance with our licencing agreements and to troubleshoot any problems;
• obtain information relating to any technical errors or other issues with our website, applications and
services;
• collect information about how you and users use the functions of the features of our website,
applications and services; and
• gather statistical information about the operating system and environment from which you access our
applications or services.You can manage your privacy settings within your browser or our applications and services (where
applicable).
In addition to the purposes described in this section, we may also use information we gather to deliver
targeted advertising, marketing, including in-product messaging, or information to you which may be
useful, based on your use of the website, applications or services or any other information we have
about you , depending on the websites, applications or services, you may able to configure these
features to suit your preferences. Sections below will provide further details on how we will do this.
We may monitor and record our communications with you, including e-mails and phone
conversations. Information which we collect may then be used for training purposes, quality
assurance, to record details about our website, applications and services you order from us or ask us
about, and in order to meet our legal and regulatory obligations generally.
We may obtain information through mobile applications that you or your users install on their mobile
devices to access and use our website, applications or services or which you or your users use to
provide other services related to that mobile application (for example, to sync information from our
application or service with such mobile application). These mobile applications may be our own mobile
applications or those belonging to third parties. Where the mobile application belongs to a third party,
you must read that third party’s own Privacy Policy as it will apply to your use of that third party mobile
application. We are not responsible for such third party mobile applications and their use of your
personal information.
Mobile applications may provide us with information related to a user’s use of that mobile application
and use of our applications and services accessed using that mobile application. We may use such
information to provide and improve the mobile application or our own application or services. For
example, activity undertaken within a mobile application may be logged.
You may be able to configure our mobile application’s privacy settings (where applicable) on your
device but this may affect the performance of that mobile application and the way it interacts with
our applications and services.
We may use information generated and stored during your use of our services for our legitimate
business interests to enable us to give you the best service and/or solutions and the best experience.
These purposes include to:
• deliver advertising, marketing (including in-product messaging) or information to you which may be
useful to you, based on your use of services;
• carry out research and development to improve our services, products and applications;
• develop and provide new and existing functionality and services (including statistical analysis,
benchmarking and forecasting services);
• provide you with location-based services (for example location relevant content) where we collect
geo-location data to provide a relevant experience.
Whenever we use your information for our legitimate interests, we will ensure that your information
is processed on an anonymous basis and displayed at aggregated levels, which will not be linked back
to you or to any living individual.
You have the right to object to processing based on our legitimate interests, and if you wish to do so,
please contact us at info@esl.uk.com. If you object, this may affect our ability to provide certain
services and/or solutions for your benefit.
Sharing your information
We may share your information with:• our service providers and agents (including their sub-contractors) or third parties which process
information on our behalf (e.g. platform providers, payment processing providers and those
organisations we engage to help us send communications to you) so that they may help us to provide
you with the applications, products, services and information you have requested or which we believe
is of interest to you;
• partners, including system implementers, resellers, value-added resellers, independent software
vendors and developers that may help us to provide you with the applications, products, services and
information you have requested or which we believe is of interest to you;
• third parties used to facilitate payment transactions, for example clearing houses, clearing systems,
financial institutions and transaction beneficiaries;
• third parties where you have a relationship with that third party and you have consented to us sending
information (for example social media sites or other third party application providers);
• third parties for marketing purposes (e.g. our partners and other third parties with whom we work
and whose products or services we think will interest you in the operation of your business activities.
For example, financial services organisations (such as banks, insurers, finance providers), payment
solutions providers, software and services providers that provide business solutions);
• credit reference and fraud prevention agencies;
• regulators to meet our legal and regulatory obligations;
• law enforcement agencies so that they may detect or prevent crime or prosecute offenders;
• any third party in the context of actual or threatened legal proceedings, provided we can do so
lawfully;
• any third party in order to meet our legal and regulatory obligations, including statutory or regulatory
reporting or the detection or prevention of unlawful acts;
• our own professional advisors and auditors for the purpose of seeking professional advice or to meet
our audit responsibilities;
• another organisation if we sell or buy (or negotiate to sell or buy) any business or assets;
• Government departments where reporting is mandatory under applicable law.
We may share personal but non identifiable information about the use of our website, applications,
products or services publicly or with third parties but this will not include information that can be used
to identify you.
Marketing
From time to time, we may use your information to contact you with details about our applications,
products and services which we feel may be of interest to you. We may also share your information
with carefully selected third parties so that they (or we) may contact you with information about their
products or services which we feel may be of interest to you. We or they may wish to contact you for
this purpose by telephone, post, SMS or email. You have the right at any time to stop us from
contacting you for marketing purposes. You may also request at any time that we do not share your
information with third parties referred to in this paragraph. If you wish to exercise these rights you
can do so by selecting unsubscribe at the point where you provide us with your information on our
websites, applications or services or by if unsubscribe is not available sending us an email to
sales@anagramsystems.co.uk. You can also unsubscribe from any email marketing using the
unsubscribe links provided in the emails we send to you.
Where you respond to communications we post on third-party platforms (such as Facebook, Google
and Twitter), we may also share your information with those third parties in order to serve targeted
advertising/content to you via the relevant third party platform based on your profile/interests. Your
information is used by the third-party platform provider to identify your account and serve
advertisements to you. You can control what advertisements you receive via the privacy settings on
the relevant provider’s platform and you should consult the third party’s help/support centre for more
information.
Your information and your rights
If you are based within the EEA or within another jurisdiction having similar data protection laws, in
certain circumstances you have the following rights:
• the right to be told how we use your information and obtain access to your information;
• the right to have your information rectified or erased or place restrictions on processing your
information;
• the right to object to the processing of your information e.g. for direct marketing purposes or where
the processing is based on our legitimate interests;
• the right to have any information you provided to us on an automated basis returned to you in a
structured, commonly used and machine-readable format, or sent directly to another company,
where technically feasible (“data portability”);
• where the processing of your information is based on your consent, the right to withdraw that consent
subject to legal or contractual restrictions;
• the right to object to any decisions based on the automated processing of your personal data,
including profiling;
• the right to lodge a complaint with the supervisory authority responsible for data protection matters,
the Information Commissioner’s Office in the UK.
If you request a copy of your information and the request is unduly onerous you may be required to
pay a fee.
If we hold any information about you which is incorrect or if there are any changes to your details,
please let us know by so that we can keep our records accurate and up to date.
If you withdraw your consent to the use of your personal information for purposes set out in this our
Privacy Policy, we may not be able to provide you with access to all or parts of our website,
applications, and services.
We will retain your personal information for the duration of our business relationship and afterwards
for as long as is necessary and relevant for our legitimate business purposes or as otherwise permitted
by applicable laws and regulations. Where we no longer need your personal information, we will
dispose of it in a secure manner (without further notice to you).
Changes to this Privacy Policy
We may change this our Privacy Policy from time to time. However, we will not reduce your rights
under this Privacy Policy and we will update it from time to time and as circumstances dictate so please
try to read it when you visit the website.
Security and storage of information
We will keep your information secure by taking appropriate technical and organisational measures
against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
We will do our best to protect your personal information but we cannot guarantee the security of your
information which is transmitted to our website, applications or services or to other website,
applications and services via an internet or similar connection. If we have given you (or you have
chosen) a password to access certain areas of our websites, applications or services please keep this
password safe – we will not share this password with anyone.
Transfers outside of the European Economic Area
We will not transfer any personal information outside of the EU.
Other sites and social media
If you follow a link from our website, application or service to another site or service, this Privacy Policy
will no longer apply. We are not responsible for the information handling practices of third party sites
or services and we encourage you to read the Privacy Policy appearing on those sites or services.
Our websites, applications or services may enable you to share information with social media sites, or
use social media sites to create your account or to connect your social media account. Those social
media sites may automatically provide us with access to certain personal information retained by
them about you (for example any content you have viewed). You should be able to manage your
privacy settings from within your own third party social media account(s) to manage what personal
information you enable us to access from that account.
Cookies, Analytics and Traffic Data
Cookies are small text files which are transferred from our websites, applications or services and
stored on your device. We use cookies to help us provide you with a personalised service, and to help
make our websites, applications and services better for you.
Our cookies may be session cookies (temporary cookies that identify and track users within our
websites, applications or services which are deleted when you close your browser or leave your
session in the application or service) or persistent cookies (cookies which enable our websites,
applications or services to “remember” who you are and to remember your preferences within our
websites, applications or services and which will stay on your computer or device after you close your
browser or leave your session in the application or service).
Strictly necessary cookies
These are cookies which are needed for our websites, applications or services to function properly,
for example, these cookies allow you to access secure areas of our website or to remember what you
have put into your shopping basket.
Performance cookies and analytics technologies
These cookies collect information about how visitors and users use our websites, applications and
services, for instance which functionality visitors use most often, and if they get error messages from
areas of the websites, applications or services. These cookies don’t collect information that identifies
a visitor or user. All information these cookies collect is aggregated and therefore anonymous. We
only use these cookies to improve how our website, applications and services work.
Functionality cookies
These cookies allow our websites, applications and services to remember choices you make (such as
your user name, language or the region you are in) and provide enhanced, more personal features.
These cookies can also be used to remember changes you have made to text size, fonts and other
parts of web pages that you can customise. They may also be used to provide services you have asked
for. The information these cookies collect may be anonymised and they cannot track your browsing
activity on other websites.
Targeting or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used
to limit the number of times you see an advertisement as well as help measure the effectiveness of
the advertising campaign. They are usually placed by advertising networks with the website operators’permission. They remember that you have visited a website and this information is shared with other
organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site
functionality provided by the other organisation.
Web beacons and parameter tracking
We may also use cookies and similar software known as web beacons to count users who have visited
our website after clicking through from one of our advertisements on another website or in emails
and to collect details of any products or services purchased. These web beacons collect limited
information which does not identify particular individuals. It is not possible to refuse the use of web
beacons. However, because they are used in conjunction with cookies, you can effectively disable
them by setting your browser to restrict or block cookies.
IP Address and traffic data
We keep a record of traffic data which is logged automatically by our servers, such as your Internet
Protocol (IP) address, device information, the website that you visited before ours and the website
you visit after leaving our site. We also collect some site, application and service statistics such as
access rates, page hits and page views.
How to disable cookies
You may be able to configure your browser or our website, application or service to restrict cookies
or block all cookies if you wish, however if you disable cookies you may find this affects your ability to
use certain parts of our website, applications or services.
Further information
If you have any queries about how we treat your information, the contents of this Privacy Policy, your
rights under local law, how to update your records or how to obtain a copy of the information that we
hold about you, please write to, The Secretary, Encore Software Ltd, Afon House, Worthing Road,
Horsham, West Sussex, RH12 1TL.